What happens if I can't verify my age online?

For help and support with age verification or anything else, your Ploom Experts are on-hand for you, offering in-person support during these periods:

You can reach out to us, either in writing or over the phone, on any of these channels:

Phone: 80075661

Email: [email protected]

Live Chat: Click on the Live Chat icon in the bottom right corner of the screen

Contact form: [insert link to Contact Us Form page]

Open hours: Monday to Sunday, 9am to 11pm