How do I remove the lock on my Ploom AURA?

You can deactivate the safety lock on your Ploom AURA at any time, either using your device or via the Ploom app, which you can download to your phone from here: <Insert link or QR code>. To deactivate the lock on your device:

1. Connect your Ploom AURA to power.

2. Open and close the slider.

3. Press the button area twice.

4. Now press again and hold for three seconds. The device will vibrate and the LED line will appear.

5. Put your device down. After 20 seconds your device will vibrate and the LED line will blink.

6. All done - the safety lock has been deactivated.

A helpful note: the lock function will be automatically deactivated if you perform a device reset on your Ploom AURA.