Delivery
We deliver across the UAE quickly and reliably. Here’s what you need to know:
Delivery Charges
| Order Value | Delivery Type | Region | Cost | Cut-off Time |
|---|---|---|---|---|
| AED 200 or more | Same-Day | Dubai and Sharjah only | Free | Order by 11:30 AM |
| AED 200 or more | Next-Day | UAE-wide | Free | Order by 12:00 PM |
| Below AED 200 | Next-Day | UAE-wide | AED 21 | Order by 12:00 PM |
| Below AED 200 | Same-Day | Dubai and Sharjah only | AED 46 | Order by 11:30 AM |
Delivery Timeframes
- Next-Day Delivery:
Orders placed before 12:00 PM – next business day in major cities.
Other Emirates may take 2 business days. - Same-Day Delivery (Dubai only):
Order before 11:30 AM for same day delivery.
The below areas are not eligible for Same day delivery service in Sharjah & Dubai. Orders placed before 11:30 AM in the below areas will be delivered the next working day.
- Al Aweer
- Al Awir
- Al Hamriya Port
- Al Khwaneej 2
- Al Lisali
- Al Maktoum International Airport
- Al Merkad
- Al Ruwayya
- Dafza - Dubai Airport Freezone
- Dubai Industrial City
- Hatta
- Jafza - Jebel Ali Free Zone North
- Jafza - Jebel Ali Free Zone South
- Jebel Ali Conservation Area
- Jebel Ali Free Zone
- Jebel Ali Freezone Extension
- Jebel Ali Industrial
- Jebel Ali Racecourse
- Lahbab
- Marmoom
- Mina Jebel Ali
- Murqquab
- Palm Jebel Ali
- Akoya
- Dubai South
- Damac Hills 2
- Naif
- Al Furjan
- Discovery Gardens
- Downtown Burj Dubai
- Downtown Jebel Ali
- The Gardens
- University Village (Al Ruwaya)
Note: All deliveries are handled by Eco Express and are completed by 10:00 PM on the delivery day.
Weekend & Holidays:
- Saturday orders deliver by Monday
- Sunday and Monday orders deliver by Tuesday
- Delays may occur during public holidays or bad weather
- Free delivery from 200 AED
- Easy returns 14 days
- 1 year limited warranty
- Secure payments
Order Tracking
You will receive order status updates via email. Simply check your email to view your order status, where you can also access the tracking link and delivery status in more details. Another way to find order status is user admin panel:
1. Log in to your account
2. Go to My Orders
3. You will see order status there
4. If you need extended info, please click “Track your order”
5. Scroll down and click “click here” to see full details
Need Help?
- Email: [email protected]
- Phone: 80075661
- Hours: Monday–Sunday, 9:00 AM–11:00 PM GST