Shipping and Delivery Information for Ploom AURA and EVO Sticks in UAE

[23 December 2025]

Useful Links

We deliver across all seven emirates of the UAE – Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah – reliably and with easy tracking. Here’s what you need to know:

Delivery Charges

Order Value	Delivery Type	Region	Cost	Cut-off Time
AED 200 or more	Same-Day	Dubai and Sharjah only*	Free	Order by 11:30 AM
AED 200 or more	Next-Day	UAE-wide	Free	Order by 12:00 PM
Below AED 200	Next-Day	UAE-wide	AED 21	Order by 12:00 PM
Below AED 200	Same-Day	Dubai and Sharjah only*	AED 46	Order by 11:30 AM

Final delivery cost is shown at checkout.

Delivery Timeframes:

Next-Day Delivery:
Orders placed before 12:00 PM – next business day in major cities.
Other Emirates may take 2 business days.
Same-Day Delivery (Dubai only):
Order before 11:30 AM for same day delivery.

The below areas are not eligible for Same-Day Delivery service in Sharjah & Dubai. Orders placed before 11:30 AM in the below areas will be delivered the next working day.

Al Aweer
Al Awir
Al Hamriya Port
Al Khwaneej 2
Al Lisali
Al Maktoum International Airport
Al Merkad
Al Ruwayya
Dafza - Dubai Airport Freezone
Dubai Industrial City
Hatta
Jafza - Jebel Ali Free Zone North
Jafza - Jebel Ali Free Zone South
Jebel Ali Conservation Area
Jebel Ali Free Zone
Jebel Ali Freezone Extension
Jebel Ali Industrial
Jebel Ali Racecourse
Lahbab
Marmoom
Mina Jebel Ali
Murqquab
Palm Jebel Ali
Akoya
Dubai South
Damac Hills 2
Naif
Al Furjan
Discovery Gardens
Downtown Burj Dubai
Downtown Jebel Ali
The Gardens
University Village (Al Ruwaya)

Note: All deliveries are handled by Eco Express and are completed by 10:00 PM on the delivery day.

Weekend & Holidays:

Saturday orders deliver by Monday
Sunday and Monday orders deliver by Tuesday
Delays may occur during public holidays or bad weather

Free delivery from 200 AED
Easy returns 14 days
1 year limited warranty
Secure payments

Order Tracking

You will receive order status updates via email. Simply check your email to view your order status, where you can also access the tracking link and delivery status in more details. Another way to find order status is user admin panel:

1. Log in to your account

2. Go to My Orders

3. You will see order status there