Woman taking a Ploom AURA Lunar Silver device out of a Duo Carry Case.

Ploom Care: Your partner in the pursuit of refinement

For quick fixes and simple answers, explore these video demonstrations and FAQs. If you prefer the human touch, contact us any time for expert assistance and help.

Your device, made easy

Get to know your Ploom AURA device with these quick how-to videos.

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Get the Most out of your Device

Ready to enjoy your first Ploom session? Let's go! Using your Ploom AURA is as effortless as watching this short video.

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Change your device

Stay ready for every moment - watch how to change your device panel with ease.

Care for your Ploom, your way

Looking after your Ploom AURA is easy, so it keeps working just the way you like. Watch our quick videos to maintain and protect your Ploom.

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Reset Made Simple 

Something not right? Here's how to troubleshoot & reset your device in a few simple steps.

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In Control, Always

Locking your Ploom is quick and simple - and so is unlocking it. Watch this short guide to see how.

Your questions answered

Read more FAQs

Need to know more? Ask us anything!

For support, tips, and guidance, Ploom Care is here for you all the way. Call or chat with us during office hours, or check out our free resources any time.


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