If a stick breaks and gets stuck, how do I get it out?

Here’s what to do if a stick or part of a stick gets stuck in the heating chamber.

Power off your device and wait for it to cool.

Using a wooden toothpick, carefully ease the stick out by pressing it against the heating chamber. Try not to damage the inside.

Remove any tobacco debris with a cleaning stick, wooden toothpick or similar tool.

DO NOT USE METALLIC OBJECTS AS THIS CAN BE DANGEROUS.

To prevent broken sticks, insert and remove them vertically, with no sideways movement.