I have inserted a stick but nothing is happening, what do I do?

If the device is not heating automatically, with vibration and a flashing LED, the auto start function may have missed detecting the new stick. This can either be because you may have inserted the stick too quickly, or not within 10 seconds of activating your device. Remove the stick and try again.

If you're still unsuccessful, your Ploom Care team is always here to help. You can reach us through any of these channels:

Phone: 80075661

Chat: [link to chat function]

Email: [email protected]

Open: Monday to Sunday, 9am to 11pm