My Ploom AURA has vibrated 5 times, what does this mean?

When your Ploom AURA vibrates five times, it indicates a temperature error. It's likely that your device has been in an environment above 35oC or below 5oC.

If so, try moving your device somewhere warmer or cooler, according to your environment and allow a little time for it to adjust.

If you are still experiencing difficulty, our Ploom Care team will be happy to help you. You can reach us through any of these channels:

Phone: 80075661

Chat: [link to chat function]

Email: [email protected]

Open: Monday to Sunday, 9am to 11pm