How do I use Ploom AURA?
Getting started with Ploom AURA couldn't be simpler. Here's how:
1. Open the top slider on your device, uncovering the aperture. (When you open the slider, the LED will indicate your device's current battery level.)
2. Insert the stick gently until it stops - the colored line on the tobacco stick will disappear just below the hole (You can see the line if you angle the device).
3. With the new Auto-Start function, the device will begin heating automatically and the line LED will blink to indicate pre-heating is in progress. Wait until the device vibrates twice.
4. Puff gently in the beginning until you find your way. For the best experience, we recommend taking slow puffs of 2-3 seconds.Your session will last for five minutes, allowing unlimited puffs [1].
To use Ploom AURA without its Auto-Start function, press and hold the button area, just below the line LED, for about a second. You'll feel one long vibration and see a blinking LED light, indicating your device has started heating.
Ploom AURA will pre-heat in 25 seconds for all modes, except when set to Intense mode, which will take 30 seconds.
[1] ≥20 sticks in 25° C environmental condition. No of sticks per charge vary with battery degradation and actual usage conditions.
- How many sessions can I have in a row?
- If a stick breaks and gets stuck, how do I get it out?
- How do I insert a tobacco stick into my Ploom device?
- My device is heating up, is this normal?
- What is Ploom AURA?
- How do I start my Ploom AURA for the first time?
- How do I use Ploom AURA?
- How do I know when my Ploom AURA is fully charged?
- What are Ploom AURA's different heating modes?
- How do I change modes?
- What is Battery Saver mode and how do I activate it?
- What features are available through the app?
- How do I connect and pair my Ploom AURA with the app?
- What is Auto-Start?
- I have inserted a stick but nothing is happening, what do I do?
- Where's the button on my Ploom AURA?
- What is CleanSeal?
- What is Smart HeatFlow™?
- What do the LED lights on my AURA indicate?
- My Ploom AURA has vibrated 5 times, what does this mean?
- Can I set a safety lock on my Ploom AURA?
- How do I remove the lock on my Ploom AURA?
- How long does a session last with Ploom AURA?
- How do I know when a session ends?
- How many sessions can I have in a row?
- How do I reset my Ploom AURA?
- Why do I need to register my Ploom AURA?
- How do I clean my Ploom AURA?
- How do I charge Ploom AURA?
- My session has stopped during use, what's happened?
- My Ploom AURA isn't working, what do I do?
- How long does it take to charge Ploom AURA?
- What features can I access through the app?
- How can I download the app on Android?
- How can I download the app on iOS?
- Is the Ploom app free to install and use?
- What do I need to do to log in to the app?
- How can I pair my device with my phone?
- How does the Device Radar feature work and what are the limitations?
- How can I manage my consents and notifications?
- How does the lock and unlock feature work in the Ploom app?
- How many devices can I pair with the app?
- How can I disconnect or remove my device from the app?
- Why is the app asking for GPS location permissions?
- Why is the app asking for Bluetooth permissions and Bluetooth device search permissions?
- Why do I need to give notification permissions for the app? How can I configure them?
- How can I receive support if I have issues with the app or my device?
- How do I get rid of my used tobacco sticks?
- Can I use Ploom tobacco sticks with other heated tobacco products?
- Can I use another brand's sticks with my Ploom?
- Can I use other tobacco sticks or cigarettes with my Ploom?
- When should I replace my tobacco stick?
- Are Ploom X accessories compatible with Ploom AURA?
- How do I get in touch with the Ploom Care team?
- What can the Ploom care team help with?
- Why do I need to verify my age?
- When will I need to verify my age?
- What happens if I can't verify my age online?
- I've forgotten my login details. What do I do?
- Can I register multiple Ploom devices?
- How long is my warranty?
- How do I claim against my warranty?
- If I receive a replacement Ploom device, will my warranty reset?
- What's Ploom Club?
- Do Ploom points expire?
- Can I give my Ploom points to a friend?
- When I reach a new Ploom Club level, will I stay there?
- How does the Ploom Refer a Friend program work?
- Where can I find my personal referral code?
- How can I share my referral code?
- I received a referral code from a friend. Where do I enter it to redeem my discount?
- What reward do I get for referring a friend?
- What reward do I get for entering my friend's referral code?
- I shared my referral code but haven't received points yet. Why is that?
- I received a referral code from a friend and entered it into the Ploom website. Why isn't my XX% discount showing at checkout during my first purchase?
- How do the different Refer a Friend milestones work? What happens if I reach all of the milestones?
- Can I earn Ploom Club points through the app?
- Can I take Ploom on a plane?
- Can I take Ploom and EVO tobacco sticks abroad?
- Where and how can I carry my Ploom device & accessories during air travel?
- Can I pack my Ploom device in my hold luggage?
- How can I contact Local Ploom Care Support while traveling?
- Can I travel with my Ploom device?
- How many tobacco sticks am I allowed to travel with?
- Can I use my Ploom device on a plane?
- Why can't I use my Ploom device on the plane?
- Can I use my Ploom device at the airport?
- Can I use my Ploom device in the country I am traveling to?
- Can I buy Ploom products in the country I am traveling to?
- Can I use heated tobacco indoors or in public spaces in the country I am traveling to?